– A comprehensive program that teaches you how to manage and configure the ServiceNow platform. It covers user and role management, forms and tables, ITSM processes (Incident, Problem, Change, Request), Service Catalog, Flow Designer, scripting basics, data management, CMDB, reporting, integrations, and update sets. This training focuses on hands-on practice to help you confidently handle real-world ServiceNow administration tasks and prepare for CSA certification.